Returns & Exchanges
At Oriana B, we want you to love your home treasures, which is why we offer a 14-day return window for items in their original condition and packaging. Please note that bespoke orders and certain delicate items may be subject to specific return conditions.
Initiate Your Return
Email our customer care team with your order number and reason for return to receive your unique Return Authorization code.
Secure Packaging
Carefully repackage your items in their original protective wrapping to ensure they arrive back at our warehouse safely and undamaged.
Ship It Back
Send your parcel via a tracked courier service to the address provided in your authorization email; please keep your postage receipt for reference.
Refund Processing
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing